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  • Team Log² Systems

On-call management : the guarantee of the routing of alerts

Choosing an automated on-call management solution today must involve the guarantee of perfect routing of alerts. LOG2SYSTEMS, with LOG'N'CALL, offers a responsive and efficient solution for notifying events to qualified personnel until they are acknowledged. Focus on this function of the solution.

LOG'N'CALL, a solution synonymous with performance

Efficient organization of schedules, configuration of access, management of calendars, analysis of the severity of faults, transmission of the right information to the right people, triggering of alerts and definition of simple or complex escalations as long as the reception of the message is not acknowledged and this to the source, here are the operational responses that LOG'N'CALL allows you to put in place to guarantee the consistency and quality of your production processes.

The guarantee of the correct routing of alerts

LOG'N'CALL sends alerts by email, SMS and landline or GSM. But it is this last means of contact that makes it possible to contact the measurement technician in a direct and above all more interactive way, by his specific skill and his availability, to accept the alert and therefore to resolve the incident as soon as possible.

The phone call maximizes the possibilities of quickly finding the right person :

- sequential call of all on-call and competent persons;

- alternate calls from all the numbers provided for each technician;

- possibility of repeating the call sequence several times for each contact until a technician responds to the alert;

- possibility of programming escalations until the alert is taken into account.

And to guarantee the routing of alerts, all types of interruption, whether telephone network failures, application failures or electrical failures, are taken into account in the architecture of the solution and various technical means are implemented. works to guarantee this delivery :

1. Redundancy of the LOG'N'CALL application :

- the databases are clustered, replicated or in backup;

- to compensate for power failures, a backup application can be installed on another physical site;

- for the replicated elements, a failover system allows current alerts to be taken over by the backup application or vice versa when there is a failure;

- the monitoring tools switch between primary and secondary when the primary is unavailable.

2. Redundancy of telephone lines within the LOG'N'CALL call server :

- implementation of a failover strategy in the event of the unavailability of a line (definition of backup lines);

- information on several lines to allow several calls at the same time;

- definition of lines on different physical sites, or even with different operators;

- use of a specific mapping according to the number called to compensate for restrictive rules according to the network used.

3. Redundancy of the channel for sending alerts:

- routing via the GSM network if the local internet access is faulty.

4. Active Monitoring:

- request on the state of the system by third-party components (Centreon, Zabbix, PRTG, Patrol, HPE…)

- monitoring the accessibility and proper functioning of LOG'N'CALL and its tools;

- mutual monitoring between 2 LOG’N’CALL applications;

- LOG'N'CALL informs the administrators of its own malfunctions

LOG2SYSTEMS engineers have developed LOG'N'CALL by conjecturing all possible scenarios and therefore all technically possible responses so that this automated on-call management solution is always as efficient as possible. LOG'N'CALL, in the event of a fault, allows alerts to be triggered in 60 seconds to inevitably find the right technician and thus minimize the interruption of your processes. With LOG'N'CALL, the quality of service you provide to your customers is always the best.

To discover the performance of the LOG'N'CALL solution, contact us for a demonstration.


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