Such events require action but are often missed, directed at the wrong people or simply ignored, meaning an organization needs to be perfected.
THE IMPACT OF INCIDENTS
A healthy and productive company is one that manages these internal and external issues effectively. Missing an alert can impact the company and its customers. Alert systems do not often offer the flexibility that companies would like, wanting to both better manage incidents and at the same time comply with the on-call policy defined with employees and service providers.
The use of LOG'N'CALL allows you to be notified in a faster and more efficient way, using telephone calls to mobilize the right expert and resolve the incident, emails and SMS to ensure communication between teams while complying with the on-call policy defined in the Company.
THE RISK
The time, the financial cost, the brand image and the commitments made, impact the productivity, the added value of the company, its credibility and its social climate.
THE VALUE OF OUR SOLUTION
For these reasons, LOG'N'CALL provides on-call personnel with a targeted and qualified alert in less than a minute. Because every second is important, we minimize the alert time to maximize the return time to nominal service.
With an integration adapted to the company's on-call management policy and a very flexible rules engine, our solution, like a SPOC*, centralizes alerts, updates CMDBs, notifies the right people reliably to act quickly.
*SPOC: Single point of contact
Opting for LOG'N'CALL means improving the performance of your production.
Contact us for more information or a demonstration of the LOG'N'CALL solution.
email: sales@log2systems.com